Introduction

This Privacy Policy outlines how we collect, use, share, and protect your personal data under the Digital Personal Data Protection (DPDP) Act, 2023 of India. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws.

By accessing our website, you agree to this Privacy Policy. If you do not agree, please discontinue using our services.

Collection of Personal Data

We collect personal data in compliance with the DPDP Act, 2023, ensuring data minimization and purpose limitation.

• Types of Data Collected
  We may collect the following personal data:
  • Identity Data: Name
  • Contact Data: Email address, phone number
  • Technical Data: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time spent on site, interaction with forms
  • Marketing Preferences: Opt-in choices for newsletters, updates, and promotions
• How We Collect Data
  We collect data through:
  • Contact & Survey Forms
  • Newsletter Subscription Forms
  • Cookies & Tracking Technologies
  • Customer Service Interactions

We ensure that consent is freely given, specific, informed, and unambiguous before collecting personal data.

Purpose of Data Collection

We collect your data for legitimate business purposes, including:

• Providing requested services
• Sending marketing emails (only with consent)
• Notifying about product updates and newsletters
• Analyzing website performance for better user experience

We do not collect or process personal data beyond the stated purpose.

Lawful Basis for Data Processing

Under the DPDP Act, 2023, we process personal data based on:

• Consent: When you voluntarily provide data for marketing, contact, or support
• Legitimate Interest: To improve services, prevent fraud, and ensure security
• Legal Obligation: When required by Indian authorities for legal compliance

You may withdraw your consent at any time by emailing info@quantumcrmspecialist.com.

Comments & User-Generated Content

• Comments
  • When visitors leave comments, we collect comment form data, IP address, and browser user agent for spam detection.
  • An anonymized hash of your email may be shared with Gravatar (Privacy Policy: Automattic).
  • Once your comment is approved, your profile picture (if applicable) becomes public.
• Media Uploads
  • Avoid uploading images with embedded location data (EXIF GPS).
  • Visitors can extract location data from images on our site.

Embedded Content from Other Websites

Some articles may contain embedded content (e.g., videos, images). These third-party sites:

• May collect data
• Use cookies
• Embed additional third-party tracking
• Monitor your interaction with their content

We do not control their data collection, so we recommend reviewing their Privacy Policies.

Cookies & Tracking Technologies

We use cookies to improve site functionality and user experience.

• Types of Cookies Used
  • Essential Cookies: Required for website operation
  • Performance Cookies: Track website usage for improvements
  • Marketing Cookies: Used for targeted advertising
• Managing Cookies
  You can disable cookies in your browser settings. However, some website features may not function properly.
• Cookie-Based Marketing
  We may use cookies for remarketing purposes, ensuring you receive relevant ads based on browsing behavior.

Data Retention Policy

We retain personal data only for as long as necessary for business, legal, or compliance requirements.

• Comments & Metadata: Stored indefinitely for spam detection.
• Registered User Data: Retained until account deletion is requested.
• Marketing Data: Retained until consent is withdrawn.

Once data is no longer needed, we ensure secure deletion following industry standards.

Rights of Data Principals (Users)

Under the DPDP Act, 2023, you have the following rights:

• Right to Access & Correction
  • Request a copy of the personal data we hold.
  • Correct inaccuracies in your data.
• Right to Withdraw Consent
  • You can opt out of marketing emails anytime using the unsubscribe link.
  • For data deletion, email us at info@quantumcrmspecialist.com.
• Right to Data Erasure
  • Request deletion of personal data unless legally required for retention.
• Right to Grievance Redressal
  If you believe your data has been misused, you can:
  • 1️⃣ Contact us at info@quantumcrmspecialist.com
  • 2️⃣ File a complaint with India’s Data Protection Board (DPB) if unresolved.

Data Sharing & Disclosure

We do not sell, rent, or trade personal data. However, we may share data:

• With Service Providers: (e.g., email marketing tools, analytics) under strict data protection agreements.
• For Legal Compliance: If required by Indian authorities under lawful requests.

We ensure all third-party partners comply with Indian data protection regulations.

Security Measures

We implement robust security measures to protect your personal data:

• 🔒 SSL Encryption – Secure transmission of user data
• 🔒 Access Controls – Restricted access to authorized personnel only
• 🔒 Regular Audits – Periodic security checks to prevent breaches

However, no system is 100% secure. If a data breach occurs, we will notify affected users promptly.

Cross-Border Data Transfers

We primarily store and process data within India. If data is transferred outside India, we ensure:

• Compliance with DPDP Act, 2023 regulations
• Adequate security measures for international data transfers

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you continue using our website after updates, it implies acceptance of the changes.

Last Updated: 19-Feb-2025

Contact Information

If you have any concerns regarding your data privacy, you can reach us at:

📧 Email: info@quantumcrmspecialist.com

We are committed to protecting your privacy under Indian law.